Hello Jack
Use the search string copy text viewer crystal net' (search box in top right corner). This will return a number of KBAs that will point you to a solution. These KBAs will probably give you the best info:
1509097, 1661200.
Note that there is no solution for your version of CR and there are no more Service Packs planned for that version either.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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